Product Manager - Customer Facing at Unbxd
Job Summary: A core focus, in this particular role, will be to cultivate a deep strategic relationship with Unbxd key clients located across the globe, on different eCommerce platforms. You will have the opportunity to spend significant time to own the relationship and business with the client.
The Product Manager is responsible for engaging with customers post-sale: driving user adoption and satisfaction and ensuring high retention rates.
Main point of contact and relationship manager for the client’s e-commerce optimization, product discovery and Unbxd offerings.
Coordinate relevant resources for integration and custom development projects
Transform client feedback into working ideas and test them with clients
Coordination of Monthly / Quarterly Technical Reviews
Work with customers on scaling Unbxd solution offerings with use of right Data Analytics.
Help clients in their day to day challenges by delivering innovative and scalable solutions to their problems and troubleshooting their issues
Perform implementation reviews, evangelize new product features and ensure the prompt and proper resolution of technical challenges
Guarantee the technical aspects of your customer deployments by providing necessary documentation and technical guidance
Improve product offerings by providing customer feedback on features to Product Management and Engineering
Conduct customer training
BE/BTech degree in software engineering or related field (in lieu of degree, relevant skills or equivalent experience).
Experience managing customers both large and small and knowing how and why to manage them differently.
Demonstrate true passion for customers and for Customer Success. Solid experience in problem analysis and resolution of software problems.
Demonstrate experience in account management and customer success, preferably for SaaS products.
Strong listening and coordination skills to appreciate customer's concern and work along with tech team to successfully resolve them.
Should have exemplary written and verbal communication skills to work along with international customers (US, Europe etc).
3-6 years’ experience in a customer-facing role preferably at a SaaS company.
Data analysis and good data-driven decision-making skills.
Strong project management skills.
Thrive in a multi-tasking environment with strong ability to adjust priorities on-the-fly.
Knowledge of technologies - deep in one, conversant in many.